Our Aged Care Facilities

Hepburn Health provides a range of aged care facilities that provide a secure and comfortable environment that promotes the highest physical and mental function to optimise quality of life.

Our Promise

All sites provide permanent and respite care.  Our philosophy is to provide a secure and comfortable environment that promotes the highest physical and mental function to optimise quality of life. All bedrooms are of sufficient size to enable private personal visits by family and friends and provision for personal touches from home.

The Lifestyle Program for the residents includes crafts, gardening, music, outings, games, current affairs, aromatherapy, massage and special event days.

Community groups regularly visit. Religious needs are also accommodated.

Personal services provided include a laundry service (included in the fee), a daily newspaper delivery, podiatry, prescription filling service and hairdressing.

Relatives and friends are encouraged to visit at any time. Tea and coffee facilities are available.

When arranging medical care, clients and/or their relatives are able to select the medical practitioner of their choice. Medical practitioners visit on a regular basis and in cases of acute need, the medical practitioner or their designated stand-in will be contacted for consultation. Access to specialist services such as physiotherapists, dietitian, dentist, optometrist and audiologist can be arranged through consultation with nursing staff and medical practitioners, as required.

Assessing eligibility

To be eligible to enter one of our homes either for respite or on a permanent basis, the first step is to have a free assessment with an Aged Care Assessment Service.
An Aged Care Assessment Service usually includes a doctor, nurse, social worker and/or other health professionals who will assess whether you are eligible to receive care and which services you need.
The My Aged Care website and contact centre has been established by the Australian Government to help you navigate the aged care system.
My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.

To arrange a tour of any of our aged care homes or to put your name on a waiting list please phone

Manager Integrated Aged Care:
Phone: 5321 6595
Mon-Fri: 8.30am – 5pm

For all inquiries related to the Residential Aged Care Waiting List:

Manager Integrated Aged Care
Phone: 5321 6595
Fax: 5321 6584
Email:agedcare@.hhs.vic.gov.au

For more information on Aged Care including eligibility, assessment, fees and charges

contact My Aged Care at: www.myagedcare.gov.au

Phone: 1800 200 422
Mon-Fri: 8am – 8pm
Sat: 10am – 2pm

For all  financial inquires related to Residential Aged Care:

Aged Care Finance Officer
Phone: 5421 7204
Fax: 5421 7276
Email: aged-care-finance@hhs.vic.gov.au