CONCERNED ABOUT CORONAVIRUS?

The Department of Health and Human Services (DHHS) has created an interactive self-assessment tool for those living in or travelling from overseas to Victoria. The self-assessment tool uses the latest advice and will help you better understand the risks and precautions you need to take based on your personal circumstances. Visit the DHHS website to access the self-assessment tool.

If you are concerned about Coronavirus COVID-19, please call the Coronavirus COVID-19 hotline on 1800 675 398.

Central Highlands Rural Health has testing available at Daylesford Health and Kyneton Health.

If any of the current clinical criteria applies to you, please call ahead to:

  • Daylesford Health (03 5321 6500) or
  • Kyneton Health (03 5422 9900)

to speak to a nurse.

Current clinical criteria includes:

  • Fever (≥38°C) or history of fever (for example night sweats, chills)
    OR
  • Acute respiratory symptoms (for example, shortness of breath or cough)

AND

  • Close contact of confirmed COVID-19 cases with onset of symptoms within 14 days of last contact
    OR
  • Travelers from overseas with onset of symptoms within 14 days of return
    OR
  • Cruise ship passengers and crew with onset of symptoms within 14 days of return
    OR
  • Paid or unpaid workers in healthcare, residential care, and disability care settings
    OR
  • People who have worked in public facing roles within homelessness support, child protection and the police force within the last 14 days
    OR
  • Immunosuppressed patients admitted to hospital
    OR
  • Patients who are Aboriginal or Torres Strait Islander people
    OR
  • Patients in other high-risk settings (Aged care, disability and other residential care facilities, Military operational settings, Boarding schools, Correctional facilities, Detention centres, Settings where COVID-19 outbreaks have occurred, in consultation with the department).

If you are experiencing a medical emergency, please call 000.

Please call ahead if you are experiencing any symptoms of the cold and flu prior to presenting at any Central Highlands Rural Health location for any purpose.

LOCKDOWN OF ACUTE HOSPITALS AND RESIDENTIAL AGED CARE FACILITIES

For the safety of our patients, residents, families and staff, Central Highlands Rural Health has made the difficult decision to lockdown our Acute Hospitals at Kyneton, Daylesford and Creswick as well as our Aged Care facilities in Trentham, Daylesford and Creswick from 5pm on Thursday 26th March 2020 to limit the impact of Coronavirus (COVID-19).

Whilst there is no specific advice from the Victorian Department of Health and Human Services to lockdown acute hospitals or residential care homes at this stage, general direction from the Victorian State Government encourages further action to reduce movement except for “essential care and support”. Many other providers are moving to lockdown their facilities, and we are taking this step to protect everyone in our care, and the community generally.

Under lockdown, only rostered staff will be permitted to enter a CHRH facility, and then only after being screened for symptoms and risk of Coronavirus (COVID-19):

• Travelled overseas at any point in the past 14 days;
• Close contact with a confirmed case of Coronavirus (COVID-19) in the last 14 days;
• Fever (temperature over 37.5 degrees) or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath).

Additionally, all staff will have their temperature taken at the beginning of each shift.

Any other visitor or family member will only be permitted to enter the facility under exceptional circumstances or where the patient or resident is receiving end of life care. We will of course, continue to communicate with families about the health and wellbeing of our patients and residents.

Whilst our acute hospitals and residential care homes are in lockdown, our Urgent Care Centres in Kyneton and Daylesford remain open for presentations.

What lockdown means for our patients and residents:

• Patients and residents are NOT isolated in their rooms unless unwell with an infectious illness. They remain free to move anywhere within the perimeter of the facilities, including the garden, if well enough to do so.
• Medical specialists will still be able to visit, but must follow our screening procedure.
• For residents of our aged care facilities, external essential medical appointments may continue, but we will require any resident who leaves the home to self-isolate for 14 days upon their return.

We are committed to ensuring you remain connected with your loved ones. All sites now have the technology to facilitate video calls for patients and residents and we encourage you to speak to the nurse in charge to set up a suitable time to connect, at a safe distance, with your family, friends and the wider community.

This is a challenging time for our patients, residents, their families and the community at large. CHRH takes the safety and wellbeing of those we care for very seriously and we ask all people to cooperate with these requirements.

These measures are to protect our community.

If you have any concerns or further questions please do not hesitate to get in touch:

Creswick Health: 03 5345 9150
Clunes Health: 03 5345 9750
Daylesford Health: 03 5321 6500
Kyneton Health: 03 5422 9900
Trentham Health: 03 5421 7200

For the latest information, please refer to the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/coronavirus
CHRH urges all to take care of your own health and be considerate to others, particularly those vulnerable to Coronavirus (COVID-19), by the strict application of personal hygiene and social distancing protocols. These protocols are proven to contain the spread of Coronavirus (COVID-19); please help us to help you, your family and your friends.

Keeping our community updated

At Central Highlands Rural Health, we continue to look after our most vulnerable community members.  With the current Coronavirus COVID-19 crisis, we are forced to make hard decisions to ensure the safety of our community and staff, whilst still providing care for our community.

Community Health

Community Health appointments are available via telehealth only or by emergency appointment by exception, in Daylesford and Creswick. 

  • Patients who usually attend Clunes or Creswick, will be asked to attend their appointment via telehealth, or assessed for suitability to attend an emergency appointment in Creswick.
  • Patients who usually attend Trentham or Daylesford, will be asked to attend their appointment via telehealth, or assessed for suitability to attend an emergency appointment in Daylesford.

Maternal and Child Health

Maternal and Child Health appointments will operate in Daylesford and Creswick only, where a telehealth appointment is not appropriate.  Families should be reassured that no appointment will be cancelled and our Maternal Child Health nurses are available to help.

If you have any concerns please call 53216550 and ask to speak with a MCH Nurse, or call the MCH 24 hour Line on 13 22 29.

Urgent Care

Urgent care in Daylesford and Kyneton continue to receive presentations. 

In Daylesford please go the Urgent Care door to the left of the main entrance in Daylesford and press the button for attention.

General Practitioners

Medical services and appointments are all still operating from Daylesford, Creswick Clunes and Trentham.

Despite the closing of community services in Clunes and Trentham, both Clunes Medical Centre (69 Service Street, Clunes) and Springs Medical Centre in Trentham (22 Victoria Street, Trentham) are operating for appointments.

Please see medical services websites for any updates and news for medical care.

www.creswickmedical.com.au

www.springsmedical.com.au

Meals On Wheels

Home delivery services are still operational and will extend to include any vulnerable people in the community who needs home delivery.    Please call 53459750 if you would like to access this service.

Centrelink Daylesford

The Daylesford Centrelink will be closed from 5pm 26th March 30th April. The best way to access Centrelink is online at https://www.servicesaustralia.gov.au/individuals/centrelink

A video update from Central Highlands Rural Health